๐ ๏ธ Need Help?
We're here to help! Our technical support team is available to assist you with any issues or questions regarding StreamGo VPN.
Contact Our Support Team
Telegram Support
Fastest response time
Contact our support agent directly on Telegram for one-on-one assistance.
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Community support
Join our Telegram group for community discussions, tips and announcements.
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Detailed assistance ยท ๐ง Response within 24 hours
๐ก For faster support, please include:
- โข Your device model and OS version
- โข StreamGo VPN app version
- โข Description of the issue
- โข Steps you've already tried
Frequently Asked Questions
โ StreamGo VPN won't connect
Try switching to a different server location, check your internet connection, or restart the app. If the issue persists, contact our support team.
๐ Slow connection speeds
Choose a server closer to your location, try a different server, or check if your ISP is throttling traffic. Our support team can recommend optimal server settings.
๐ App crashes or freezes
Force close and restart the app, restart your device, or reinstall the app. Make sure you have the latest version installed.
๐ณ Subscription or payment issues
For Google Play purchases, check your subscription status in Google Play Store settings. For Apple App Store purchases, check in Settings > Apple ID > Subscriptions. For other payment methods, contact our support team with your purchase details.
๐ฑ How many devices can I use?
StreamGo VPN supports up to 10 devices at the same time on a single account.
Troubleshooting Steps
๐ง Basic Troubleshooting
- 1. Restart the app: Close and reopen StreamGo VPN
- 2. Check connection: Ensure you have stable internet
- 3. Try different server: Switch to another server location
- 4. Restart device: Reboot your device
- 5. Update app: Install the latest version
- 6. Reinstall: Uninstall and reinstall the app if needed
๐จ Still having issues?
If the basic troubleshooting steps don't resolve your issue, please contact our support team. We're here to help!
Request Account & Data Deletion
If you would like to delete your account and all associated data, you can send a deletion request to our support team. Please include your registered email address in the email for verification.
๐๏ธ Data Deletion
Upon receiving your request, we will process account and data deletion within 30 days, except where limited retention is required for legal, fraud-prevention, or security obligations. This action is irreversible.
Request Data Deletion