Effective Date: December 20, 2025
Last Updated: December 20, 2025
1. Privacy Overview
AshX Tech Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the StreamGo VPN service ("Service").
🔒 Our Core Privacy Principles:
- • We do not log browsing history, traffic content, or DNS queries
- • We collect minimal data necessary for service operation
- • We do not sell or rent your personal information
- • We use industry-standard encryption to protect your data
2. Information We Collect
2.1 Account Information
- • Account Data: Email address and authentication credentials when you register an account
- • Device Information: Device ID, operating system, app version
- • Usage Statistics: App usage patterns, feature usage, crash reports
- • Subscription Information: Subscription status and purchase history
- • Support Communications: Messages sent to our support team (when you contact us)
2.2 What We DO NOT Collect
✅ No-Logs Policy:
- • Your browsing history or websites visited
- • Content of your network traffic
- • DNS queries made through our service
- • Files downloaded or uploaded
3. How We Use Your Information
We use the collected information for:
- • Service Provision: Providing and maintaining VPN connectivity
- • Account Management: Managing user accounts, subscriptions, and service delivery
- • Customer Support: Responding to your inquiries and support requests
- • Service Improvement: Analyzing usage patterns to improve our service
- • Security: Detecting and preventing abuse or security threats
- • Legal Compliance: Complying with applicable laws and regulations
4. Third-Party Services
We use the following third-party services that may collect information:
Firebase Analytics (Google)
Purpose: App analytics and usage statistics
Data Collected: App events, user behavior, device information, session
data
Privacy Policy: Firebase Analytics Privacy
Firebase Crashlytics (Google)
Purpose: Crash reporting and stability monitoring
Data Collected: Crash logs, device state, app version, device
information
Privacy Policy: Firebase Privacy
Firebase Authentication (Google)
Purpose: User authentication and identity management
Data Collected: Authentication tokens, user identifiers
Privacy Policy: Firebase Privacy
RevenueCat
Purpose: In-app purchase and subscription management
Data Collected: Purchase history, subscription status, device
identifiers
Privacy Policy: RevenueCat Privacy Policy
📱 GDPR & CCPA:
We select providers with privacy and security commitments, and we implement contractual and technical safeguards for personal data processing. Users in applicable regions can exercise their data rights by contacting us. Since we use device-based identification, data subject requests may be processed using account and device information.
4.1 Legal Bases for Processing (GDPR)
Where GDPR applies, we process personal data under one or more of the following legal bases:
- • Contract: To provide and maintain the StreamGo VPN service you request
- • Legitimate Interests: To secure, monitor, and improve service reliability
- • Legal Obligation: To comply with applicable laws and regulatory requests
- • Consent: For optional analytics or communications where consent is required
5. Data Security
We implement industry-standard security measures to protect your information:
- • Encryption: All data transmission is encrypted using industry-standard protocols
- • Secure Storage: Data is stored on secure servers with access controls
- • Regular Audits: We regularly review and update our security practices
- • Limited Access: Only authorized personnel have access to user data
5.1 Data Retention
We retain personal data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.
- • Account data: Retained while your account is active
- • Support records: Retained for operational and quality purposes
- • Deletion requests: Typically processed within 30 days, subject to legal and security retention requirements
6. Your Privacy Rights
You have the following rights regarding your personal information:
- • Access: Request access to your personal data
- • Correction: Request correction of inaccurate data
- • Deletion: Request deletion of your account and data (typically within 30 days, subject to legal/security retention obligations)
- • Portability: Request a copy of your data in a portable format
- • Objection/Restriction: Request restriction or objection to certain processing activities where applicable
To exercise these rights, contact us at [email protected] and provide your account email or device information for identification purposes.
If you are in the EEA/UK and believe your data protection rights were not handled appropriately, you may lodge a complaint with your local supervisory authority.
🗑️ Request Account & Data Deletion
If you would like to delete your account and all associated data, click the button below to send a deletion request. Please include your registered email address in the email for verification.
Request Data Deletion7. International Data Transfers
Our servers are located in multiple countries worldwide. Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable privacy laws.
8. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. Users between 13-17 are advised to obtain parental consent before using our Service.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.
Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
For any questions about this Privacy Policy or our privacy practices, please contact us:
Company: AshX Tech Limited
Address: RM D07 8/F KAI TAK FTY BLDG STAGE 2, 99 KING FUK ST, SAN PO KONG
Phone: +852 57046557
Privacy Email: [email protected]
We will respond to privacy-related inquiries within 30 days of receipt.