Effective Date: September 26, 2025
Last Updated: September 26, 2025
1. Privacy Overview
AshX Tech Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the OneTap VPN service ("Service").
🔒 Our Core Privacy Principles:
- • We maintain a strict no-logs policy for your internet activity
- • We collect minimal data necessary for service operation
- • We do not sell or rent your personal information
- • We use industry-standard encryption to protect your data
2. Information We Collect
2.1 Information Collected Automatically
- • Device Information: Device ID (used as unique identifier), operating system, app version
- • Usage Statistics: App usage patterns, feature usage, crash reports
- • Connection Information: Connection timestamps, data usage amounts
- • Support Communications: Messages sent to our support team (when you contact us)
2.2 What We DO NOT Collect
✅ No-Logs Policy:
- • Your browsing history or visited websites
- • Content of your internet traffic
- • DNS queries made through our service
- • Files downloaded or uploaded
3. How We Use Your Information
We use the collected information for:
- • Service Provision: Providing and maintaining VPN connectivity
- • Device Management: Managing device access and service delivery
- • Customer Support: Responding to your inquiries and support requests
- • Service Improvement: Analyzing usage patterns to improve our service
- • Security: Detecting and preventing abuse or security threats
- • Legal Compliance: Complying with applicable laws and regulations
4. Third-Party Services
We use the following third-party services that may collect information:
AdMob (Google)
Purpose: Advertising services
Data Collected: Device identifiers (IDFA/GAID), IP address, device information, app usage data, approximate location
Privacy Policy: Google Privacy Policy
Appodeal
Purpose: Advertising mediation platform
Data Collected: Device ID, advertising ID, device characteristics, app usage statistics, network information, crash reports
Privacy Policy: Appodeal Privacy Policy
Yandex Analytics
Purpose: App analytics and user behavior analysis
Data Collected: App events, user behavior, device information, session data, technical information (screen resolution, etc.)
Privacy Policy: Yandex Privacy Policy
📱 GDPR & CCPA Compliance:
Our advertising partners comply with GDPR and CCPA regulations. Users in applicable regions can control their advertising preferences through their device settings or by contacting us. Since we do not collect email addresses or create user accounts, data subject requests are handled based on device identification.
5. Data Security
We implement industry-standard security measures to protect your information:
- • Encryption: All data transmission uses ChaCha20 encryption
- • Secure Storage: Data is stored on secure servers with access controls
- • Regular Audits: We regularly review and update our security practices
- • Limited Access: Only authorized personnel have access to user data
6. Your Privacy Rights
You have the following rights regarding your personal information:
- • Access: Request access to your personal data (based on device ID)
- • Correction: Request correction of inaccurate data
- • Deletion: Request deletion of your data (within 30 days of request)
- • Portability: Request a copy of your data in a portable format
- • Opt-out: Opt-out of advertising tracking through device settings
To exercise these rights, contact us at [email protected] and provide your device information for identification purposes.
7. International Data Transfers
Our servers are located in multiple countries worldwide. Your data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable privacy laws.
8. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. Users between 13-17 are advised to obtain parental consent before using our Service.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.
Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
For any questions about this Privacy Policy or our privacy practices, please contact us:
Company: AshX Tech Limited
Address: RM D07 8/F KAI TAK FTY BLDG STAGE 2, 99 KING FUK ST, SAN PO KONG
Phone: +852 57046557
Privacy Email: [email protected]
We will respond to privacy-related inquiries within 30 days of receipt.